The contract can be canceled without giving reasons within 14 days in written form (e.g. as a letter or e-mail) or by returning the goods within the given cancellation period.

The period begins after receiving this instruction in written form, but not prior to receipt of goods at the addressee (at the recurrent delivery of similar goods not prior the first part-delivery) nor before we have fulfilled our obligations to provide information as defined in Article 246 § 2 in conjunction with § 1 (1) and (2) EGBGB as well as our duties according to § 312e Abs. 1 (1) BGB in conjunction with article 246 § 3 EGBGB. To adhere the withdrawal period, it is sufficient to send the cancellation or dispatch the product in time.

The cancellation must be addressed to:

Beate Opitz
Pforzheimer Str. 128 b
76275 Ettlingen / Germany




In the case of an effective cancellation the mutually received benefits are to be returned. If the received goods cannot be returned or can only be returned in an unsatisfactory condition, compensation must possibly be provided. The obligation to pay compensation for a deterioration caused by the intended use of the item can be avoided by not using the item as your own property and refraining from doing anything that reduces its value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with sending the cancellation or the dispatch of the goods – for us with their receipt.

The goods must be returned labeled and in their original packaging. We cover the costs for returning the items within Germany.



The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and an individual selection or determination by the customer was essential for the production, or goods which are clearly tailored to the personal needs of the customer.

End of cancellation policy