The prices stated on the product pages are prices for the end-consumer and include the statutory value-added tax as.
The corresponding shipping costs are clearly visible in the shopping basket system during the ordering process.
All standard deliveries are made with DHL and include transport insurance up to 500 EUR and the possibility of tracking the delivery.
DELIVERY WITHIN GERMANY
Standard deliveries to delivery addresses and packing stations within Germany are shipped free of charge.
The shipping costs for standard deliveries to the European Union are 8.99 EUR per package.
The cost of express delivery varies by country of destination. Please ask us individually via firstname.lastname@example.org.
REST OF THE WORLD
The shipping costs for deliveries to Switzerland are 21.99 EUR per package.
The costs of standard and express deliveries to all other countries vary by country of destination. Please ask us individually via email@example.com.
Please note that deliveries to countries outside the European Customs Union may incur customs duties.
Products in stock we ship within 3 – 5 days after receipt of payment with DHL and thus the delivery will reach you is within five to seven working days. Products wished to be send by express shipping will be shipped within 1 – 3 days after receipt of payment with express delivery (s.a.). For non-stocked products and custom-made products, the delivery time varies. It depends on the complexity of the design and the associated production time. Please contact us for the exact delivery times under firstname.lastname@example.org.
NOT-STOCK PRODUCTS / PARTIAL DELIVERIES
Despite careful planning and especially in the main seasons (Autumn/Christmas), it may happen that an article is not in stock. In this case, we will ship the possibly deliverable part of your order within 3-5 working days and inform you of the planned delivery date of the non-stocked items. Additional shipping costs do not arise for partial deliveries.
DEVIATING DELIVERY ADRESS
If you wish your order to be delivered to another address or packing station, simply give us the delivery address. Select the option “Delivery to another address” in the order process. No additional costs will occur.
Products you do not want to keep, can be send back to us within 14 days at your expense. The invoice amount will be refunded minus the shipping costs (4.99 EUR in Germany) by bank transfer. Please give us your account details. If you paid with PayPal, the amount will be credited to your PayPal account. You will be notified by e-mail upon receipt of your return. For further information, please also refer to the cancellation policy.
ADRESS FOR RETOURE
Pforzheimer Straße 128 b
DO YOU HAVE ANY QUESTIONS?
Please send an e-mail to email@example.com. We will get in touch with you as soon as possible. For urgent inquiries you can reach us daily from 9 to 20 o’clock under +49 152 2875 1284.